This document describes how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should declare as soon as possible online through the Services Australia website.

To certify for JSP a person need to:

- be of qualifying age for JSP

• meet Australian home requirements for JSP
• be out of work, and
• looking for work and happy to participate in activities that increase their opportunities of finding a task, or
• not able to work, study or try to find work due to medical condition, disease or injury, or
• used or studying full time and are not able to undertake these due to a medical condition, disease or injury and work or employment study to return to
  
  If the customer has shown they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls listed below the JSP income test cut-off
  
  For example, a self-employed DSP client is still working 30 hours each week, however their earnings has actually lowered. See Rates and Thresholds.
  
  In all cases, inspect if the customer is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being qualified they need to supply their bank account balances, proof of earnings and employment separation information.
  
  Customers can start an early claim online. They will be able to complete Your individual details, Your situations and Your financial information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or submit the claim online until within 2 week of being qualified for JSP. They will get a reminder notice 14 days before the eligibility date.
  
  A detained individual might lodge a claim as much as 3 weeks before release from prison. These claims are not thought about early claims as the client is certified however not payable when they declare.
  
  Customers moving from a current earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers should create a myGov account and link their Centrelink online account to it.
  
  Once the consumer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - indication in to myGov and gain access to their connected Centrelink online account
• ensure their individual details are right. From the menu, select the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a decreased concern set as part of their online claim if they are:
  
  - presently in receipt of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing credentials for their current payment.
  
  The task will enable the consumer to carry out a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered not able or unsuitable to finish an online claim or candidates. ACC must also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client start a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote customers
  
  If the customer lives in a remote area and typically uses an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to finish an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for determined remote consumers.
  
  The client must have:
  
  - the remote indication showing on the Customer Overview, or
• a property address in a remote area
  
  To examine the address remains in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of an individual, motivate the candidate to help the person claim JSP using the person's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it may not be reasonable for a customer to complete all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia must determine if they have actually lowered their employment potential customers by relocating to a new location.
  
  If this is the case, the Service Officer should examine a possible MALEP work associated exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have taken place.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to recognize a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task candidates are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a to a Workforce Australia or other specialist supplier, will have an initial consultation scheduled during the Participation Interview. Attending this first provider appointment is understood as the job applicant's RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will identify the start date of the task seeker's earnings assistance payment. Note: this is subject to task candidates satisfying any waiting periods and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new job hunters to the Workforce Australia online employment service. This excludes task applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been getting an income support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will immediately calculate this and apply the appropriate rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to consumers during their online claim. Employer details, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the company within the claim. If a client confirms the company, when on payment, STP pre-filled earnings will exist to the client when they report. If the consumer does not verify the employer, when on payment, the STP employer might present to the customer once again when they report.