This document describes how a person can claim JSP online, or job with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as soon as possible online via the Services Australia website.

To receive JSP a person need to:

- be of certifying age for JSP

• meet Australian home requirements for JSP
• be jobless, and
• trying to find work and happy to participate in activities that increase their possibilities of finding a job, or
• unable to work, study or try to find work due to medical condition, health problem or injury, job or
• used or studying complete time and are not able to undertake these due to a medical condition, job disease or injury and have a task or study to go back to
  
  If the consumer has suggested they are not able to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP client whose payments have been suspended/ go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours weekly, however their earnings has lowered. See Rates and Thresholds.
  
  In all cases, check if the consumer is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they must supply their checking account balances, evidence of earnings and employment separation information.
  
  Customers can start an early claim online. They will have the ability to complete Your personal information, Your circumstances and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or submit the claim online till within 2 week of being eligible for JSP. They will get a tip notification 14 days before the eligibility date.
  
  A detained individual may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the customer is certified however not payable when they claim.
  
  Customers transferring from an existing earnings support payment can lodge an early claim up to 28 days before the date of certification.
  
  Online claims
  
  Customers need to develop a myGov account and connect their Centrelink online account to it.
  
  Once the client has connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - sign in to myGov and gain access to their connected Centrelink online account
• ensure their individual information are correct. From the menu, pick the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a reduced question set as part of their online claim if they are:
  
  - currently in invoice of an earnings support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their current payment.
  
  The task will enable the customer to undertake a structured claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered unable or unsuitable to complete an online claim or candidates. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client start a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote consumers
  
  If the customer lives in a remote area and normally uses a representative, Remote Service Centre, or phone to do company and is not able or inappropriate to complete an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote customers.
  
  The client needs to have:
  
  - the remote sign revealing on the Customer Overview, or
• a domestic address in a remote area
  
  To examine the address is in a remote area:
  
  - browse the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with candidate plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is claiming on behalf of an individual, motivate the candidate to help the person claim JSP utilizing the person's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it might not be sensible for a client to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia should determine if they have decreased their employment prospects by relocating to a new location.
  
  If this holds true, the Service Officer must investigate a possible MALEP work related exclusion duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior job to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have occurred.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to recognize a non-compliance event has actually happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a referral to a Workforce Australia or other expert supplier, will have a preliminary appointment booked during the Participation Interview. Attending this first supplier appointment is referred to as the job applicant's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will figure out the start date of the job applicant's income support payment. Note: this is subject to task hunters meeting any waiting periods and certification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task seekers to the Workforce Australia online employment service. This leaves out job candidates residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly calculate this and use the appropriate rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might provide to customers during their online claim. Employer information, name and job ABN, will exist to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior job to claim.
  
  Customers will have the choice to verify the company within the claim. If a client validates the employer, when on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not verify the employer, as soon as on payment, the STP employer might present to the consumer again when they report.