This file explains how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as soon as possible online through the Services Australia website.

To certify for JSP an individual need to:

- be of qualifying age for JSP

• meet Australian house requirements for JSP
• be unemployed, and
• searching for work and ready to take part in activities that increase their possibilities of discovering a job, employment or
• unable to work, study or search for work due to medical condition, health problem or injury, or
• utilized or studying full-time and are unable to carry out these due to a medical condition, health problem or injury and have a task or research study to go back to
  
  If the consumer has suggested they are unable to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls listed below the JSP income test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours each week, but their income has reduced. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for employment JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they need to provide their bank account balances, evidence of income and employment separation information.
  
  Customers can start an early claim online. They will be able to complete Your personal information, Your situations and employment Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to respond to in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online until within 2 week of being qualified for [employment](https://forum.batman.gainedge.org/index.php?action=profile