We'll guide you through the claim procedure.

This guide will ask you a question and based upon your response reveal you another concern or result.

Before you begin, check if you're eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting documents to advance your claim.

We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you believe we've made a mistake you can ask us to examine our choice.

We can help if you're in monetary hardship or require unique help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee plan in location?

To declare on someone else's behalf you should be authorised.

The individual you're declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to claim on someone else's behalf.

The individual you're declaring for will require to start the procedure. Read about how to add a Candidate arrangement utilizing your online account.

7: Do you want to declare online?

The easiest way is to declare online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You don't need to go to a service centre to make a claim. If you're feeling unhealthy, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it's easy to produce one.

To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and employment make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.

1. Under Link a service discover Centrelink and select Link.
2. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view declare status, then Make a claim.
5. Under Job Seekers select Start.
6. Select Get JobSeeker Payment then follow the prompts to finish your claim.
   
   13: Create a myGov account and prove who you are to connect to Centrelink
   
   To declare a payment you require a Centrelink online account connected to myGov. If you don't have a myGov account, it's simple to develop one.
   
   Follow these steps.
   
   1. Go to myGov and select Create an account.
7. Read the Regards to use. If you agree to the terms, choose I concur.
8. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to use an unique e-mail address. You can't use the very same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you go into a number you'll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret concerns and enter responses.
11. You have actually produced your myGov account, select Continue to myGov.
    
    After you show who you are through myGov by getting in some information about you, you'll get a CRN. We'll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, select Continue from the Government assistance for Coronavirus alert.
12. Select I need a CRN.
13. Follow the triggers to enter your identity details.
14. Enter information from your Medicare card.
15. Enter some individual details and we'll inspect them versus our records.
16. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll need identity details from among these files: - present Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll likewise need identity information from one of these documents:
    
    - Australian motorist licence
21. ImmiCard issued by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can submit your claim, you'll require to visit a service centre to complete our identity requirements. You'll require to give us an acceptable photo identity document as well as any other files we might request for.
    
    If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to declare after you develop your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You need to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
    
    18: Check in to myGov and show who you are to connect Centrelink
    
    To declare a payment online, you'll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity service provider that provides the strong level Digital Identity required for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, information from your and verify your image.
    
    Learn how to set up the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your approval to share your details with Centrelink.
26. Select No to Do you have or understand your CRN?
27. Select Get started in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after connecting Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can use online.
    
    1. Check in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers choose Get going.
32. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can use online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers choose Get going.
35. Select Make An Application For employment JobSeeker Payment and follow the triggers to complete your claim.
    
    We'll tell you if you need to do anything else to complete your claim. We might ask you send supporting files to send your claim.
    
    You can complete these steps up to 13 weeks before your circumstances change. You can then submit your claim 14 days before your situations alter. We'll call you to advise you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to declare
    
    To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online represent you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
36. Select View and link services, then select Centrelink.
37. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view declare status, then Make a claim.
40. Under Job Seekers select Begin.
41. Select Look For JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll inform you if you require to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.
    
    22: After you declare by phone
    
    We'll contact you if we require more information.
    
    We'll send you a letter to let you know your claim result. If your claim is effective, we'll let you know:
    
    - when you'll get your first payment
42. just how much you'll get.
    
    23: After you claim online
    
    After you send your claim online, you'll get an invoice telling you:
    
    - the ID number of your claim
43. the date we approximate your claim will be total.
    
    If your Centrelink online account is linked to myGov, sign in now to track your claim online.
    
    Sign in to myGov
    
    You can also use the Express Plus Centrelink mobile app.
    
    If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to evaluate our decision.
    
    To do your business with us, develop a myGov account and link it to Centrelink.
    
    You need to show your identity before you declare a payment or service.
    
    When you declare a payment or service, we'll ask you for some documents to support your claim.
    
    If you or your partner quit working, or change from full-time to casual work we'll need a Work Separation Certificate from you in some circumstances.
    
    You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.